Frequently Asked Questions

General Frequently Asked Questions

How will I recognize my chauffeur for the Atlanta airport shuttle service?
Passengers arriving for domestic and international flights will meet their chauffeur in the designated chauffeur waiting area near the entrance to the baggage claim. If you are arriving with American Airlines, your chauffeur will be standing at the lower level baggage holding a sign with your name on it.

What will my chauffeur wear?
MTI Limo & Shuttle is a uniformed company. You can always spot your chauffeur wearing a black suit, white dress shirt, black dress shoes, and tie. Other MTI employees will be wearing a white shirt, black tie, black slacks, black shoes and socks, along with a required company name tag for our shuttle drivers.

Are your vehicles handicap accessible?
We pride ourselves on offering all of our customers vehicles that meet their needs – including those with disabilities. That is why we offer a handicap accessible shuttle bus and smaller vehicle for individual transportation and group trips. Contact us for availability or more information.

Do you offer refunds for late arrivals caused by traffic or poor road conditions?
Road, traffic and weather conditions are beyond the control of the company and the service provider. As a result, no refunds shall be given as a result of late arrivals caused by traffic, poor road conditions, or other occurrences that are out of the control of the company or the service provider. MTI reserves the final say in if the weather will compromise the safety of our drivers and will cancel accordingly. Please review our Booking and Cancellation Policies for more detailed information.

Is MTI Limo and Shuttle involved in any professional organizations?
Yes, we’re involved in several professional organizations affiliated with our industry. We are active in:

  • United Motorcoach
  • National Limousine Association
  • Georgia Limousine Association
  • Georgia Motor-Coach Operators Association
  • Society of Government Meeting Planners
  • Atlanta Convention & Visitors Bureau
  • Georgia Motorcoach Association
  • Georgia Minority Supplier Development Council
  • American Bus Association
  • Meet College Park

Cancellations, No Shows, and Waiting Policy

How do I change my reservation at the last minute?
If you have an emergency, contact 678-754-6831 or 404-664-3368

How should MTI be informed of a cancellation?
The chartering party must inform MTI via phone if there is a cancellation. Fax, email, or voicemail cannot be accepted as an official cancellation.

Are there cancellation fees?
All cancellation fees are based on the total dollar amount of confirmation. All cancellation fees are based on the number of days you cancel before the date of service. Our complete cancellation fee schedule is listed on our downloadable policies and procedures handbook.

Do you charge for no show?
A no-show policy fee equal to 100% of the trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave the designated pick up locations without notifying MTI Limo and Shuttle Service, Inc. via phone. Your driver will always have a phone on them.

What is your waiting policy?
Waiting time charges begin 15 minutes after the scheduled pickup time. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting time charges are assessed in fifteen minute increments at ¼ the cost of the total transfer fee.

Do your waiting charges apply to late airport arrivals?
Waiting time charges do not apply to airport arrivals as long as the customer comes directly to their pre arranged meeting area once the flight lands. Train arrivals cannot be tracked, therefore billing begins at the scheduled pick up time.

Vehicle Damage and Extraordinary Cleaning

Can passengers smoke in your vehicles?
Out of respect for all passengers and to keep our vehicles as clean as possible, all MTI vehicles are non-smoking vehicles.

Who is responsible for damages to the vehicles?
The chartering party is fully responsible for all damage to the equipment or injuries caused to passengers or other third persons caused by any passenger or any baggage, parcels or other property brought on board or transported on the equipment by any passenger. The cost of repairing damage to equipment resulting from acts of any passenger shall be charged to the chartering party and is to be paid as soon as such cost is determined.

What happens if the vehicle requires extraordinary cleaning?
If during or after the transportation service, the service provider is required to spend a greater than normal amount of time and materials cleaning the vehicle properly due to acts of the passenger(s), the chartering party will be responsible for covering any additional costs incurred.

MTI Limo and Shuttle Driver Safety

What do you do to ensure your drivers are safe?
Our chauffeurs are randomly drug tested and go through criminal background checks when hired. Our drivers must also pass semi-annual background checks.

Do your drivers have safe driving records?
We conduct an annual review of our chauffeurs’ motor vehicle records. We also provide thirty hours of training during their initial hiring orientation. They also receive continuous training, coaching, and feedback at our bi-monthly safety meetings.

What type of training do your drivers have?
All of our chauffeurs are trained in the Smith System Defensive Driving Techniques. They are knowledgeable of all major city landmarks/venues and work hard to make your trip a memorable one!